[ LEGAL ]

Cancellation and Refund Policy

Cancellation and Refund Policy

 

KYC Hub reserves the right to terminate this Agreement and revoke your access to the Dashboard at any time for any reason, with or without cause or in case of violation of any terms listed herein or any misuse from your end.

Refund Eligibility:

  1. Refunds are considered within 14 days of the initial purchase or subscription renewal.
  2. We entertain refund requests for the following reasons:
  3. Technical issues preventing the proper utilization of our platform.
  4. Unresolved issues despite reasonable assistance from our support team.

How to Request a Refund:

  1. To request a refund, users must contact our support team at support@kychub.com within the specified refund period.
  2. Clearly articulate the reason for the refund request, providing any necessary details or documentation.

Refund Process:

  1. Upon receiving the refund request, our support team will assess the details and determine eligibility.
  2. If eligible, the refund will be processed within 14 business days to the original payment method.

Refund Exceptions:

  1. No refunds will be issued for partial use of the subscription period.
  2. Refunds are not applicable to any third-party services or integrations used in conjunction with our platform.

Cancellation of Subscription:

  1. Users can cancel their subscription at any time through their account settings on the KYCHub  platform.
  2. Cancellation is effective immediately, and access to the platform will cease at the end of the current billing period.

Changes to Subscription Plans:

  1. Changes to subscription plans (upgrades, downgrades, or modifications) can be made at any time. Adjustments to billing will occur at the beginning of the next billing cycle.

Contact Information:

  1. For refund requests or any related inquiries, please reach out to our support team at support@kychub.com.

Note:

This refund policy is subject to periodic review and may be updated without prior notice. Any changes will be communicated through our website or direct notification.

Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

Address: KYC Hub, 207 Regent Street,

3rd Floor, London W1B 3HH,United Kingdom

Email Address: support@kychub.com